TERMS & CONDITIONS

Use of the Yue Shan Herbal Soup website constitutes agreement to our terms and conditions. We encourage you to review the following informations carefully.​

Return Policy
Due to the nature of the business,  all our products will only be packed upon orders to ensure quality, freshness and accuracy. As such, we are unable to accept returns.

Exchange policy

You may request for an exchange of product(s) if the product(s) delivered is not what you ordered, or if the product(s) delivered is damaged during transit. Please examine and ensure the accuracy of product(s) upon reception and/ or collection. For health & hygiene reasons, we are unable to accept an exchange once you acknowledged the product(s) during delivery and/ or collection. Product(s) being exchanged must be in their original condition as per reception. Product(s) that has been unwrapped or opened will not be eligible for an exchange. 

Exchanges are subjected to availability. We are unable to guarantee immediate availability of product. Once the returned product(s) has been received, the available replacement product(s) will be sent to you within 3 working days. Customers will be charged for any additional delivery costs incurred.

ITEMS BOUGHT ON SALE ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED.

Copyright
All content on this website is the exclusive property of Yue Shan Herbal Soup and is protected by Singapore and international copyright laws. Said content includes texts, graphics, logos, icons, images, audio and videos. You may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with Yue Shan Herbal Soup. Any other use of our website, including reproduction and internet links, is strictly prohibited without our prior written permission.

Limitation and exclusion of warrant of liability
We make no representations or warranties, express or implied, with respect to this website. Its content, and the products, information and services available on or through it, are provided "as is." Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this website.

Applicable law
By visiting our website, you agree that the laws of Singapore will govern these Terms of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.

Links to other sites
This website may contain links to websites operated by other third parties. Yue Shan Herbal Soup does not endorse or assume any responsibility for these websites. We have no control over, or responsibility for, their content, information or activities.

No confidentiality
Except for information necessary to place an order, any comments or other submissions sent to us will be deemed non-confidential, and shall be the property of Yue Shan Herbal Soup, including worldwide rights in all intellectual properties.

Your Privacy
We respect your privacy and are committed to protecting your privacy when you contact us in any way.

If you purchase product(s) from us, we will require the following information:

  • Your name.

  • Preferred delivery address

  • Preferred contact number

Collectively, this is known as “your personal information”.  This information will only be passed to our courier rider who is responsible of your order delivery and we will not pass the information to anyone else.

Terms of sale

By placing an order with us, you are offering to purchase a product on and subject to our terms and conditions. All orders are subject to availability and confirmation of the order. Delivery schedule may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from traffic conditions, weather conditions or force majeure for which we are not responsible.

Disclaminer

All efforts have been made to ensure that all details, descriptions, contents and prices which appear on this website are accurate, errors (including processing errors) may occur. All information contained in this website are general information and should only be used as a reference only. We are not liable for any loss or damage of any nature arising out of, or in connection with, the use of this website and our products. Our products should be used only as directed. A Doctor or Physician's advice should be sought before use if you have a medical condition or use prescription medications. Our products are not intended to diagnose, treat, cure or prevent any illness and/or disease. 

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